Reset script:
If you rent charges are not appearing on the tenants rent account on the due date, please follow guide to check if the rent charge has been applied and the steps needed to reset the script for future rent charges.
Go to the tenancy > then press take a payment to check if the rent charge is there.
If the charge doesn't appear on the "take a payment" screen then you should check within the rent due screen.
Go to accounts > underneath the debtors press "rent due total" to double check if the rent was charged.
Enter the tenants name into the search bar to see all their rent charges. If the rent still doesn't appear and you're 100% sure that it was due today, then the start up script may need to be reset.
Resetting the start up script will force the system to refresh its automated scripts that run each morning or when you log in.
Go to the control panel > configuration > scroll down to the bottom and press "reset start up script"
After you have reset the script, log out then log back into the system.
This does not happen often, and will retrigger itself when you log in the next day, but this will force the system to take this action on demand.
Charging rent manually:
If the rent for a specific tenancy doesn't appear for some reason you can manually create the rent charge.
Go onto the related tenancy > press actions > tenants accounts > then press on charge rent manually.
Once you're on the charge rent manually screen please enter the date, rent amount, the memo and make sure the right tenancy is select. Once all the information has been entered in, press on charge rent.
This will create a rent charge which you will be able to see on the rent account for this tenant, which you can take a payment for.