If you have made a mistake taking a payment, charging rent or there are other issues with the transaction you've made you can delete them and start over by following the steps below:
To delete the transaction highlighted below you will need to know the date of the transaction, the amount and the person's name.
Open the accounts page at the top > then click on transaction history.
This is the transaction history page, if you cannot access this page you will need to discuss with your branch manager or the account holder to grants you permission. This page will have records of every transaction made on the system and will allow you to delete transactions that were made in mistake.
Select the date of the payment into both data pickers and click on submit, this will narrow your search to one day.
A list of transactions for the day will show, in order to see all the details you will need to press on "expand all".
You will be able to find the transaction that needs to be deleted by looking for the tenant's name, the amount and also the memo of the payment/charge. Click on the checkbox on the far left and then "delete selected" right at the bottom of the page.
Note: If you have a lot of transactions within one day you might need to search for the payment/charge on the next page.